Terms and Conditions
At PLESSERS.COM, your total satisfaction is our top priority. Most returns can be avoided. When deciding on your purchase, please follow these simple tips:
**Free products & giveaways are subject to availability and manufacturer’s terms & conditions, we cannot guarantee any of these items.
Please take advantage of our knowledgeable product specialists to guide you through the selection of your product(s). Call (877) 957-LESS (5377) or email us at firstname.lastname@example.org with any pre-buy questions you may have.
Custom merchandise is not kept in stock and is being ordered just for you, so all custom items must be paid in full upon order placement and cannot be cancelled, returned or refunded. Consumers will receive a confirmation email with the terms of the custom order for acceptance. Acceptance of these terms must be received for the order to be processed. Lack of acceptance of our terms may delay the ordering process. Please note: Due to the nature of custom orders, the time-frame listed on the acknowledgement is only an estimate and actual shipping times may vary.
Items designated as Special Order, must be paid in full upon order placement. Please refer to our “Return Policy” for additional instructions and applicable restocking and shipping costs.
Mattress & Accessory Purchases
Serta iSeries & iComfort offer a 60-day, In-Home Trial (One trial offer per customer). You are required to sleep on the mattress for a minimum of 30 nights to allow for the adjustment in comfort & support. You may return or exchange your mattress only within the applicable trial period. This program excludes: All frames, adjustable foundations, custom bases, pillows and accessories, which are subject to standard pricing costs on all mattress returns and/or exchanges. Applicable shipping and handling fees will apply.
We currently offer our worry free, In-Home, White Glove Delivery & Setup with curbside removal of your old mattress and frame materials.
Payment & Refund Policy
All orders must be paid in full prior to scheduling for shipment or delivery. Special Orders must be paid in advance at the time of order. Please refer to our “Custom Order Policy” for custom product(s). Drivers cannot accept payment on delivery. We accept: Visa / MasterCard / Discover / American Express / PayPal / Check / Financing & Cash.
Deposits / Payments: Will lock in your purchase prices for up to 6 months. We reserve the right to charge the difference in price that we may incur from the manufacturer on any order left with us for 6 months or more. Orders requiring a split or partial delivery will incur a minimum of $49.95 charge for redelivery per request.
Consumer Financing: All financing programs are processed upon approval, with program activation as of the date of the charge.
Refunds: No Cash Refunds. All refunds are administered by the corporate office. Please allow up to 2-3 business days for your refund to be processed and mailed. Orders cancelled after 72 hours will be refunded in the form of store credit only, please refer to our cancellation policy listed under "Cancelling Your Order" for additional information.
Cancelling Your Order
You have the right to cancel your order within 72 hours of order placement for a full refund. Orders cannot be cancelled via voicemail. All cancellation requests must be submitted in writing via email to email@example.com. Requests made after 72 hours of order placement that have not yet shipped, will be reviewed and subject to a 15% cancellation fee. If you wish to cancel an order after the product(s) have shipped, but have not yet been delivered, you will be charged a minimum 25% cancellation/restocking fee per item as well as all applicable shipping costs, including the return shipping charge. Orders cancelled after 72 hours will be refunded in the form of store credit only.
Orders for custom products, floor models & clearance merchandise are non-cancellable & deposits are non-refundable; all sales are final.
Delivery & Installations
All deliveries are made through Plesser’s nationwide network of logistics partners. It is our shared goal to deliver your order in a professional and courteous manner right to your home. When your products ship from our warehouse, you will receive an email containing your tracking information and the carrier assigned to your order. Following the shipment of your order, you will be contacted by the carrier to set up a delivery date. Customers requesting that orders be shipped to areas other than the “Bill To” address listed on the order, acknowledge and accept any & all responsibility for appliances delivered to “Ship To” location whether signed for & accepted by the purchaser or persons at the location on their behalf.
Please provide any building or commercial location requirements, such as time frames for acceptance of deliveries, number of stairs/flights, availability of freight elevators and contact information of building personnel if COI-Certificate of Insurance is required for the delivery and/or installation of the appliance at the location. If COI information is required but not received prior to delivery, it could result in the need to reschedule your order until we have all the necessary information. *Additional charges may apply for the processing of this paperwork by the freight carrier on your behalf.
Transit times may vary depending on your delivery area.
For your convenience, our delivery/logistics partners offer a variety of additional installation services that may be purchased with them directly upon scheduling for the delivery of your order. However, Plesser’s will not assume responsibility for any additional services not listed on the original order & administered by the freight carrier. Any arrangements entered by the consumer and any third-party delivery/logistics partner outside of our posted policies, are the sole responsibility of the consumer and delivery/logistics partner and you will be required to contact them directly.
*Please Note: Not all delivery methods are available to all areas.
Bronze Curbside Delivery
Gold Premium Inside Delivery
Platinum White Glove Plus Inside Delivery (Only Available Within Local Delivery Area) *
Removal of any appliance doors for entry into the home is not included and must be paid directly to the delivery agent at the time of delivery.
*Manhattan, Bronx, Brooklyn, Queens, Nassau & Suffolk Counties
Merchandise pick-ups are available to consumers 7 days a week at our main showroom. (Larger items may require pickup at our Babylon warehouse Monday - Friday, 9:00am - 3:00pm EST.) After item is purchased, please contact a sales representative at 877-957-5377 for directions to our various locations & assistance with making these arrangements. Consumer must fully inspect and sign for all product(s) at the time of pick up, once taken PLESSERS.COM will not accept any responsibility for damaged product(s).
Acceptance of Merchandise
All shipments sent out by PLESSERS.COM are completely insured. We require that ALL product(s) be thoroughly inspected before accepting and signing for them. Be sure to peel back all plastic coverings & inspect both the internal and external condition of the product as concealed damage can exist even though the packaging is intact.
The consumer and their agents acting on their behalf (Builder/Contractors/Handymen or anyone else working at your home at the time of delivery) signing for the order are responsible for thoroughly checking the condition of all products received as stated above, even if you are planning on setting up or installing the appliances at a later date. Anyone accepting merchandise on your behalf is bound by all the terms and conditions of our policies as listed on this website. If you observe any damage to the merchandise, refuse the product with the delivery agent and note the reasons for refusal on the Bill of Lading.
PLESSERS.COM will not assume responsibility for any damages discovered after product(s) are signed for and accepted by the purchaser or agents signing on their behalf. Consumer will be responsible for obtaining any replacement parts or product(s) directly from the manufacturer and filing any necessary claims with the shipper directly. Please contact our Customer Support department immediately at (631) 539-3903 or e-mail us at firstname.lastname@example.org if you require additional assistance.
Please know that accidents though rare can sometimes occur during the delivery process, please note any damages to your home or personal property on the bill of lading. You are required to immediately contact the freight carrier directly within 7 business days to open a “Damage Claim” with them. They will ask you to provide pictures of the damages, as well as estimates for repair and reimbursement for their review. Please feel free to contact our Customer Support dept. (631) 539-3903 or e-mail us at email@example.com if you require additional assistance and we’ll be happy to provide our support.
Dealing with Defective Merchandise
All products offered by PLESSERS.COM include a full one year Manufacturer’s warranty. Please review your products Manual for use & care instructions as well as complete warranty details and contact information.
The product manufacturer is solely responsible for all defective merchandise claims, and warranties all appliances for a minimum of 1 year (see product manual). If you receive a product that is functionally defective upon first use, please contact the phone number associated with the brand manufacturer. Most manufacturers websites can be found online, and provide contact information and easy appointment set up directly with their factory authorized technicians. Any requests for repairs or replacements must be addressed directly with the manufacturer. If you have any trouble obtaining their assistance with your product, contact our Customer Support Department at (631) 539-3903 or e-mail us at firstname.lastname@example.org.
*Please Note: Manufacturer’s warranty is invalid on any residential product installed for commercial use. All product warranties are valid within the continental United States only and are rendered null and void if the product is transferred outside of the continental United States (i.e.: Canada, Hawaii, Mexico etc.).
Upon receipt of your product(s) please consider the following: *Fully crated, factory sealed, unopened product(s) complete with original box, packaging materials, manuals and accessories may be returned or exchanged within 7 days of original ship date only. A minimum 25% restocking fee will be assessed to each product and the customer will be responsible for arranging the return shipping of all product(s) in a similar manner as was originally received. Items must be in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned.
Seasonal items such as BBQ’s & room Air Conditioners; are non-returnable once assembled or installed. Please refer to the Manufacturer’s product warranty & our policy for “Defective Merchandise” for additional information. Any refunds will be in the form of store credit only.
Open, installed, uncrated products, custom items, accessories, floor models and clearance merchandise are non-returnable.
If you need to return an item, please contact our Customer Support department at (631) 539-3903 or email us at email@example.com to obtain a RMA (Return Merchandise Authorization) number. It is the buyer’s responsibility to ship the item back to us within 14 days of the approved return. Once received & inspected you will be refunded minus the applicable 25% restocking fee. **Returns received without an RMA number will be refused.
All deliveries are made within the continental U.S. only.
PLESSERS.COM will not be responsible or assist with shipping or damage claims on any product(s) transferred by the consumer to another location that is other than the original delivery address or beyond our sales territory.
Extended Warranty Service Plans
If an Extended Warranty Plan was purchased with your product it will be registered with the service plan administrator automatically once your order has shipped. Please allow 4 weeks after shipment for the registration to be completed; during this time your receipt will serve as confirmation of the plan. You will receive all contract paperwork via email if provided or via mail. Please place your warranty contract along with your receipt in a safe place, so it will be readily accessible should you require future service. Please note that during the first year your appliance is fully covered by the manufacturer’s warranty.
If you did not purchase an Extended Warranty Service Plan and would like to, please call our Sales department at (877) 957-LESS (5377) select option 2 for Sales.
The consumer is solely responsible for filling out all applicable rebate forms and submitting them as per the terms, conditions & deadlines listed on the rebate form. Keep copies of all submissions for your records. If issues arise regarding payment of rebates or the amount received, you will need to contact the rebate company listed on the form directly to resolve. Most rebates take 12-16 weeks for the rebate companies to process them. To locate your rebates, please type your model number in the search field on our website, then scroll down and click on to the red Rebate Tab, then click and print the rebates that apply to your purchase. Rebates can also be found at the bottom of your emailed invoice for your convenience.
Price Match Guarantee
We will gladly match prices from most competitors, but due to continuous fluctuations in product costs we are unable to offer price matches on items that have shipped, are in transit or have been delivered to the consumer. We will only review price match requests on valid orders that are ready to be shipped. Please send a copy of the advertisement, flyer or web page from any “manufacturer authorized dealer” as listed on the manufacturer’s websites, that show the identical model number as well as all shipping & handling costs, sales tax, rebates and delivery in writing to firstname.lastname@example.org for review.
Exclusions: Competitor's bonuses, custom, special, free or limited time offers; clearance, one-of-a-kinds, discontinued or closeout prices; prices on used, damaged, returned, open box or floor model merchandise; rebates; financing offers; service contracts; installation, assembly and delivery services; parts or accessories; membership buying club offers. Price match cannot be combined with any previous price matches or discounts.
Price match cannot be combined with any previous price match or discounts. We reserve the right to modify this price match guarantee at any time.
Plesser’s makes every effort to ensure that the information on PLESSERS.COM is accurate, complete and current. Despite our best efforts, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's price, availability or description. Plesser’s makes no warranty or guarantee that the information on PLESSERS.COM is error-free, complete or current. We reserve the right to correct errors and/or update the content on Plessers.com at any time without notice. Plesser’s also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, even if the order has been confirmed and your credit card charged. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. If a product is marked "in stock" and is not available, you will be notified.
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company to abide by these terms. PLESSERS.COM reserves the right to cancel orders at any time. All orders are considered purchased in the state of New York. All disputes or lawsuits will abide by the State of New York’s legal system; we reserve the right to go to arbitration to handle all legal actions and to recover all expenses via counter claim.
PLESSERS.COM reserves the right to refuse all returns. At PLESSERS.COM customers are our most important asset and any information obtained online is kept protected by a variety of security measures we have implemented. We will never sell, share, or distribute any of our client’s information to third parties not associated with our company, this does not include trusted third parties who assist us with our website, business or servicing you. Your information will be used to process all transactions related to your order; to occasionally send emails informing you of special offers, promotions, rebates and surveys. If you would prefer not hear from us, simply email us at email@example.com. Periodically we may include on our website, third party links for various products or services, these sites are subject to their own independent privacy policies. We will not assume any responsibility or liability for the content or actions of these linked sites.