Remember, It's Always Lesser at Plesser!
Order By Phone! Call Toll Free 1.877.957.5377
Plessers 12 Month Interest Free Financing
Why Shop Plessers
Quick & Free Delivery No Sales Tax Outlet Center Appliance Installation Extended Warranty Testimonials
Shop Your Way
By Brand By Category
Most Popular Brands
Samsung Sub Zero Viking Liebherr Bertazzoni G.E. Monogram Miele Electrolux Kitchen Aid Whirlpool G.E. See All
Follow Us
Facebook Twitter Pinterest

Terms and Conditions

Purchases 

At PLESSERS.COM, your total satisfaction is our top priority. Most returns can be avoided.  When deciding on your purchase, please follow these simple tips: 

  • Carefully measure the area in which your appliance will be placed, as well as any doorways, hallways and stairwells to ensure the appliance can be brought into the desired location.
  • It is equally important to know the correct voltage of the outlet that you will be using for the appliance prior to purchase. Certain appliances require dedicated circuit breakers prior to installation, it is the customer’s responsibility to review all product manuals to ensure they meet the necessary requirements for all appliances.
  • Consumer is responsible for all hardwired connections, this includes: gas lines, plumbing & built in electrical, existing venting & ducts, extending drain & fill hoses beyond manufacturer’s length.  **We will not accept responsibility for damage to any pre-existing old or corroded pipes, faulty connections, plumbing or venting not done to code. You may be asked to obtain a licensed electrician or plumber.  We reserve the right to refuse installation of any product for refund of installation costs when applicable.
  • Carefully review any information to be submitted by a Contractor / Builder on your behalf for accuracy, prior to submission to our Sales staff for purchase, as Plesser's will not assume responsibility for any incorrect items ordered.
  • Be sure to review your invoice/receipt for accuracy. Make sure the ship to address, contact information and model numbers are correct, alert us immediately of any inaccuracies prior to the order shipping.
  • All orders require 2 weeks' notice.

 **Free products & giveaways are subject to availability and manufacturer’s terms & conditions, we cannot guarantee any of these items.

Please take advantage of our knowledgeable product specialists to guide you through the selection of your product(s). Call (877) 957-LESS (5377) or email us at orders@plessers.com with any pre-buy questions you may have.

 

Custom Orders

Custom merchandise is not kept in stock and is being ordered just for you, so all custom items must be paid in full upon order placement and cannot be cancelled, returned or refunded.  Consumers will receive a confirmation email with the terms of the custom order for acceptance. Acceptance of these terms must be received for the order to be processed. Lack of acceptance of our terms may delay the ordering process. Please note: Due to the nature of custom orders, the time-frame listed on the acknowledgement is only an estimate and actual shipping times may vary.

 

Special Orders

Items designated as Special Order, must be paid in full upon order placement. Please refer to our “Return Policy” for additional instructions and applicable restocking and shipping costs.

 

Mattress & Accessory Purchases

Serta iSeries & iComfort offer a 60-day, In-Home Trial (One trial offer per customer).  You are required to sleep on the mattress for a minimum of 30 nights to allow for the adjustment in comfort & support.  You may return or exchange your mattress only within the applicable trial period.  This program excludes: All frames, adjustable foundations, custom bases, pillows and accessories, which are subject to standard pricing costs on all mattress returns and/or exchanges.  Applicable shipping and handling fees will apply.

We currently offer our worry free, In-Home, White Glove Delivery & Setup with curbside removal of your old mattress and frame materials.

 

Payment & Refund Policy

All orders must be paid in full prior to scheduling for shipment or delivery.  Special Orders must be paid in advance at the time of order.  Please refer to our “Custom Order Policy” for custom product(s).  Drivers cannot accept payment on delivery.  We accept: Visa / MasterCard / Discover / American Express / PayPal / Check / Financing & Cash.

Deposits / Payments:  Will lock in your purchase prices for up to 6 months.  We reserve the right to charge the difference in price that we may incur from the manufacturer on any order left with us for 6 months or more.  Orders requiring a split or partial delivery will incur a minimum of $49.95 charge for redelivery per request.

Consumer Financing: All financing programs are processed upon approval, with program activation as of the date of the charge.

Refunds: No Cash Refunds.  All refunds are administered by the corporate office. Please allow up to 2-3 business days for your refund to be processed and mailed.  Orders cancelled after 72 hours will be refunded in the form of store credit only, please refer to our cancellation policy listed under "Cancelling Your Order" for additional information.

 

Cancelling Your Order  

You have the right to cancel your order within 72 hours of order placement for a full refund.  Orders cannot be cancelled via voicemail.  All cancellation requests must be submitted in writing via email to customersupport@plessers.com. Requests made after 72 hours of order placement that have not yet shipped, will be reviewed and subject to a 15% cancellation fee.  If you wish to cancel an order after the product(s) have shipped, but have not yet been delivered, you will be charged a minimum 25% cancellation/restocking fee per item as well as all applicable shipping costs, including the return shipping charge. Orders cancelled after 72 hours will be refunded in the form of store credit only. 

Orders for custom products, floor models & clearance merchandise are non-cancellable & deposits are non-refundable; all sales are final. 

 

Delivery & Installations 

All deliveries are made through Plesser’s nationwide network of logistics partners. It is our shared goal to deliver your order in a professional and courteous manner right to your home. When your products ship from our warehouse, you will receive an email containing your tracking information and the carrier assigned to your order. Following the shipment of your order, you will be contacted by the carrier to set up a delivery date. Customers requesting that orders be shipped to areas other than the “Bill To” address listed on the order, acknowledge and accept any & all responsibility for appliances delivered to “Ship To” location whether signed for & accepted by the purchaser or persons at the location on their behalf. 

Please provide any building or commercial location requirements, such as time frames for acceptance of deliveries, number of stairs/flights, availability of freight elevators and contact information of building personnel if COI-Certificate of Insurance is required for the delivery and/or installation of the appliance at the location.  If COI information is required but not received prior to delivery, it could result in the need to reschedule your order until we have all the necessary information. *Additional charges may apply for the processing of this paperwork by the freight carrier on your behalf.

Transit times may vary depending on your delivery area.

For your convenience, our delivery/logistics partners offer a variety of additional installation services that may be purchased with them directly upon scheduling for the delivery of your order.  However, Plesser’s will not assume responsibility for any additional services not listed on the original order & administered by the freight carrier.  Any arrangements entered by the consumer and any third-party delivery/logistics partner outside of our posted policies, are the sole responsibility of the consumer and delivery/logistics partner and you will be required to contact them directly. 

*Please Note: Not all delivery methods are available to all areas.

Bronze Curbside Delivery  
Curbside delivery is our standard delivery method and is free on all orders over $1,000. For orders under $1,000, a delivery charge applies. Consumer or their Contractor/Builder is responsible for removing carton to check for damage and moving product inside the home. Curbside DOES NOT include: any additional services such as setting the appliance in a designated area, unpacking, plugging in, installation or debris removal.  Please check your delivery thoroughly upon arrival and if you notice any damage, please note the delivery ticket with details of the damage, refuse the delivery and immediately contact our Customer Support dept. at 631-539-3903 to advise of the matter.

Gold Premium Inside Delivery 
Premium in home delivery includes a 2-man team unpacking your products, bringing them into your home and placing them in the room of your choice.  It DOES NOT include: more than 1 flight of steps (1 flight includes: 7 steps for standard appliances & 4 steps for professional pieces) or additional services such as plugging in, installation or debris removal.

Platinum White Glove Plus Inside Delivery (Only Available Within Local Delivery Area) *
Includes “Gold Premium Inside Delivery” service; in addition to recycling your old appliance and removal of all debris.

Removal of any appliance doors for entry into the home is not included and must be paid directly to the delivery agent at the time of delivery.

UPS Delivery 
Smaller items such as air conditioners, microwaves, range hoods, cooktops may be shipped via UPS ground. Tracking #’s will be emailed directly to the consumer.


Remote Area Deliveries: Additional shipping charges may apply for orders shipped to remote areas or zip codes outside our normal delivery corridor. Any shipment carried via ferry will also be subject to additional fees.  Plesser’s reserves the right to determine what is considered a remote area. For additional information please contact our order status department at 631-539-3978 or email us at orderstatus@plessers.com.  
We are only authorized to ship within the continental United States only, this excludes: Alaska, Hawaii & Puerto Rico.  
  

*Manhattan, Bronx, Brooklyn, Queens, Nassau & Suffolk Counties  

 

Merchandise Pick-up

Merchandise pick-ups are available to consumers 7 days a week at our main showroom. (Larger items may require pickup at our Babylon warehouse Monday - Friday, 9:00am - 3:00pm EST.)  After item is purchased, please contact a sales representative at 877-957-5377 for directions to our various locations & assistance with making these arrangements. Consumer must fully inspect and sign for all product(s) at the time of pick up, once taken PLESSERS.COM will not accept any responsibility for damaged product(s).

 

Acceptance of Merchandise

All shipments sent out by PLESSERS.COM are completely insured. We require that ALL product(s) be thoroughly inspected before accepting and signing for them. Be sure to peel back all plastic coverings & inspect both the internal and external condition of the product as concealed damage can exist even though the packaging is intact. 

The consumer and their agents acting on their behalf (Builder/Contractors/Handymen or anyone else working at your home at the time of delivery) signing for the order are responsible for thoroughly checking the condition of all products received as stated above, even if you are planning on setting up or installing the appliances at a later date.  Anyone accepting merchandise on your behalf is bound by all the terms and conditions of our policies as listed on this website.  If you observe any damage to the merchandise, refuse the product with the delivery agent and note the reasons for refusal on the Bill of Lading.

PLESSERS.COM will not assume responsibility for any damages discovered after product(s) are signed for and accepted by the purchaser or agents signing on their behalf.  Consumer will be responsible for obtaining any replacement parts or product(s) directly from the manufacturer and filing any necessary claims with the shipper directly. Please contact our Customer Support department immediately at (631) 539-3903 or e-mail us at customersupport@plessers.com if you require additional assistance. 

Please know that accidents though rare can sometimes occur during the delivery process, please note any damages to your home or personal property on the bill of lading.  You are required to immediately contact the freight carrier directly within 7 business days to open a “Damage Claim” with them.  They will ask you to provide pictures of the damages, as well as estimates for repair and reimbursement for their review.  Please feel free to contact our Customer Support dept. (631) 539-3903 or e-mail us at customersupport@plessers.com if you require additional assistance and we’ll be happy to provide our support.

 

Dealing with Defective Merchandise

All products offered by PLESSERS.COM include a full one year Manufacturer’s warranty. Please review your products Manual for use & care instructions as well as complete warranty details and contact information. 

The product manufacturer is solely responsible for all defective merchandise claims, and warranties all appliances for a minimum of 1 year (see product manual).  If you receive a product that is functionally defective upon first use, please contact the phone number associated with the brand manufacturer.  Most manufacturers websites can be found online, and provide contact information and easy appointment set up directly with their factory authorized technicians. Any requests for repairs or replacements must be addressed directly with the manufacturer.  If you have any trouble obtaining their assistance with your product, contact our Customer Support Department at (631) 539-3903 or e-mail us at customersupport@plessers.com.  

*Please Note: Manufacturer’s warranty is invalid on any residential product installed for commercial use or sold to another retailer for resale. All product warranties are valid within the continental United States only and are rendered null and void if the product is transferred outside of the continental United States (i.e.: Canada, Hawaii, Mexico etc.).

 

Return Policy 

Upon receipt of your product(s) please consider the following: *Fully crated, factory sealed, unopened product(s) complete with original box, packaging materials, manuals and accessories may be returned or exchanged within 7 days of original ship date only.  A minimum 25% restocking fee will be assessed to each product and the customer will be responsible for arranging the return shipping of all product(s) in a similar manner as was originally received.  Items must be in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned.

Seasonal items such as BBQ’s & room Air Conditioners; are non-returnable once assembled or installed.  Please refer to the Manufacturer’s product warranty & our policy for “Defective Merchandise” for additional information.  Any refunds will be in the form of store credit only.

Open, installed, uncrated products, custom items, accessories, floor models and clearance merchandise are non-returnable. 

If you need to return an item, please contact our Customer Support department at (631) 539-3903 or email us at customersupport@plessers.com to obtain a RMA (Return Merchandise Authorization) number. It is the buyer’s responsibility to ship the item back to us within 14 days of the approved return.  Once received & inspected you will be refunded minus the applicable 25% restocking fee.  **Returns received without an RMA number will be refused.

 

Territory Restrictions 

All deliveries are made within the continental U.S. only.

PLESSERS.COM will not be responsible or assist with shipping or damage claims on any product(s) transferred by the consumer to another location that is other than the original delivery address or beyond our sales territory.  

 

Extended Warranty Service Plans

If an Extended Warranty Plan was purchased with your product it will be registered with the service plan administrator automatically once your order has shipped.  Please allow 4 weeks after shipment for the registration to be completed; during this time your receipt will serve as confirmation of the plan.  You will receive all contract paperwork via email if provided or via mail. Please place your warranty contract along with your receipt in a safe place, so it will be readily accessible should you require future service. Please note that during the first year your appliance is fully covered by the manufacturer’s warranty.

If you did not purchase an Extended Warranty Service Plan and would like to, please call our Sales department at (877) 957-LESS (5377) select option 2 for Sales.

 

Mail-In Rebates

The consumer is solely responsible for filling out all applicable rebate forms and submitting them as per the terms, conditions & deadlines listed on the rebate form. Keep copies of all submissions for your records. If issues arise regarding payment of rebates or the amount received, you will need to contact the rebate company listed on the form directly to resolve.  Most rebates take 12-16 weeks for the rebate companies to process them.  To locate your rebates, please type your model number in the search field on our website, then scroll down and click on to the red Rebate Tab, then click and print the rebates that apply to your purchase. Rebates can also be found at the bottom of your emailed invoice for your convenience.

 

Price Match Guarantee

We will gladly match prices from most competitors, but due to continuous fluctuations in product costs we are unable to offer price matches on items that have shipped, are in transit or have been delivered to the consumer.  We will only review price match requests on valid orders that are ready to be shipped.  Please send a copy of the advertisement, flyer or web page from any “manufacturer authorized dealer” as listed on the manufacturer’s websites, that show the identical model number as well as all shipping & handling costs, sales tax, rebates and delivery in writing to customersupport@plessers.com for review. 

Exclusions:  Competitor's bonuses, custom, special, free or limited time offers; clearance, one-of-a-kinds, discontinued or closeout prices; prices on used, damaged, returned, open box or floor model merchandise; rebates; financing offers; service contracts; installation, assembly and delivery services; parts or accessories; membership buying club offers. Price match cannot be combined with any previous price matches or discounts.

Price match cannot be combined with any previous price match or discounts.  We reserve the right to modify this price match guarantee at any time.

 

Website Errors

Plesser’s makes every effort to ensure that the information on PLESSERS.COM is accurate, complete and current. Despite our best efforts, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's price, availability or description.  Plesser’s makes no warranty or guarantee that the information on PLESSERS.COM is error-free, complete or current. We reserve the right to correct errors and/or update the content on Plessers.com at any time without notice.  Plesser’s also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, even if the order has been confirmed and your credit card charged.  If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.  If a product is marked "in stock" and is not available, you will be notified.

 

Disclaimer

Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company to abide by these terms.  PLESSERS.COM reserves the right to cancel orders at any time.  All orders are considered purchased in the state of New York.  All disputes or lawsuits will abide by the State of New York’s legal system; we reserve the right to go to arbitration to handle all legal actions and to recover all expenses via counter claim.

PLESSERS.COM reserves the right to refuse all returns. At PLESSERS.COM customers are our most important asset and any information obtained online is kept protected by a variety of security measures we have implemented. We will never sell, share, or distribute any of our client’s information to third parties not associated with our company, this does not include trusted third parties who assist us with our website, business or servicing you.  Your information will be used to process all transactions related to your order; to occasionally send emails informing you of special offers, promotions, rebates and surveys. If you would prefer not hear from us, simply email us at marketing@plessers.com. Periodically we may include on our website, third party links for various products or services, these sites are subject to their own independent privacy policies. We will not assume any responsibility or liability for the content or actions of these linked sites.

 

PLESSERS.COM site uses cookies to guide you through the shopping cart process. We also use cookies to track our online advertisements. For more information about cookies and how they work please visit: http://www.microsoft.com/info/cookies.htm.

 

 

 

 

 

 

 

 

 

 

 

Plesser's Appliances Main Showroom' Showroom Video Directions
Plesser's Appliances Call 877-957-5377
Plesser's Luxury Appliances Southampton Directions
Plesser's Appliances - the Price is Right supplier
Plesser's Appliances - Builder/Contractor Quote
Plesser's Appliances Facebook
Plesser's Appliances Ebay Store