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Terms and Conditions Purchases At PLESSERS.COM, your total satisfaction is our top priority. Most returns can be avoided. When deciding on your purchase, please follow these simple tips:
**Free products & giveaways are subject to availability and manufacturer’s terms & conditions, we cannot guarantee any of these items. Please take advantage of our knowledgeable product specialists to guide you through the selection of your product(s). Call (877) 957-LESS (5377) or email us at orders@plessers.com with any pre-buy questions you may have.
Special Orders Special order merchandise is not kept in stock, so all items must be paid in full upon order placement and cannot be cancelled, returned or refunded. All Sales are final.
Payment & Refund Policy All orders must be paid in full prior to scheduling for shipment or delivery. Special Orders must be paid in advance at the time of order. Drivers cannot accept payment on delivery. We accept: Visa / MasterCard / Discover / American Express / PayPal / Check / Financing & Cash. A credit card convenience fee may be charged based on your payment method, please ask your sales associate for details. Deposits / Payments: Will lock in your purchase prices for up to 6 months. We reserve the right to charge the difference in price that we may incur from the manufacturer on any order left with us for 6 months or more. Orders requiring a split or partial delivery will incur a minimum of $49.95 charge for redelivery per request. Consumer Financing: All financing programs are processed upon approval, with program activation as of the date of the charge. Refunds: No Cash Refunds. All refunds are administered by our corporate office and processed back to the original form of payment. For Credit Card refunds please allow 3-5 business days. Refunds by Check take 1-2 weeks to process and mail. Cancelling Your Order Special order products, floor models & clearance merchandise are non-cancellable/non-refundable. All sales are final. Delivery & Installations All deliveries are made through Plesser’s nationwide network of logistics partners. It is our shared goal to deliver your order in a professional and courteous manner right to your home. When your products ship from our warehouse, you will receive an email containing your tracking information and the carrier assigned to your order. Following the shipment of your order, you will be contacted by the carrier to set up a delivery date. Customers requesting that orders be shipped to areas other than the “Bill To” address listed on the order, acknowledge and accept any & all responsibility for appliances delivered to “Ship To” location whether signed for & accepted by the purchaser or persons at the location on their behalf. Please provide any building or commercial location requirements, such as time frames for acceptance of deliveries, number of stairs/flights, availability of freight elevators and contact information of building personnel if COI-Certificate of Insurance is required for the delivery and/or installation of the appliance at the location. If COI information is required but not received prior to delivery, it could result in the need to reschedule your order until we have all the necessary information. *Additional charges may apply for the processing of this paperwork by the freight carrier on your behalf. Transit times may vary depending on your delivery area. For your convenience, our delivery/logistics partners offer a variety of additional installation services that may be purchased with them directly upon scheduling for the delivery of your order. However, Plesser’s will not assume responsibility for any additional services not listed on the original order & administered by the freight carrier. Orders are delivered with the aid of commercial tractor trailers and/or box trucks, if your residence is not accessible via commercial vehicle(s) or otherwise requires another type or class of vehicle to access, please note additional shipping charges may apply. Any arrangements entered by the consumer and any third-party delivery/logistics partner outside of our posted policies, are the sole responsibility of the consumer and delivery/logistics partner and you will be required to contact them directly. *Please Note: Not all delivery methods are available to all areas. Standard Curbside Delivery Gold Premium Inside Delivery Removal of any appliance doors for entry into the home is not included and must be paid directly to the delivery agent at the time of delivery.
Remote Area Deliveries: Additional shipping charges may apply for orders shipped to remote areas or zip codes outside our normal delivery corridor. Any shipment carried via ferry will also be subject to additional fees. Plesser’s reserves the right to determine what is considered a remote area. For additional information please contact our order status department at 877-957-5377 or email us at orderstatus@plessers.com. We are only authorized to ship within the continental United States only, this excludes: Alaska, Hawaii & Puerto Rico.
UPS Delivery
Merchandise pick-ups are available to consumers 7 days a week at our main showroom. (Larger items may require pickup at our Babylon warehouse Monday - Friday, 9:00am - 3:00pm EST.) After item is purchased, please contact a sales representative at 877-957-5377 for directions to our various locations & assistance with making these arrangements. Consumer must fully inspect and sign for all product(s) at the time of pick up, once taken PLESSERS.COM will not accept any responsibility for damaged product(s). Acceptance & Inspection of Merchandise All shipments sent out by PLESSERS.COM are completely insured. We require that ALL product(s) be thoroughly inspected before accepting and signing for them. Be sure to peel back all plastic coverings & inspect both the internal and external condition of the product as concealed damage can exist even though the packaging is intact. The consumer and their agents acting on their behalf (Builder/Contractors/Handymen or anyone else working at your home at the time of delivery) signing for the order are responsible for thoroughly checking the condition of all products received as stated above, even if you are planning on setting up or installing the appliances at a later date. Anyone accepting merchandise on your behalf is bound by all the terms and conditions of our policies as listed on this website. If you observe any damage to the merchandise, refuse the product with the delivery agent and note the reasons for refusal on the Bill of Lading. PLESSERS.COM will not assume responsibility for any damages discovered after product(s) are signed for and accepted by the purchaser or agents signing on their behalf. Consumer will be responsible for obtaining any replacement parts or product(s) directly from the manufacturer and filing any necessary claims with the shipper directly. Please contact our Customer Support department immediately at 877-957-5377 or e-mail us at customersupport@plessers.com if you require additional assistance.
Please know that accidents though rare can sometimes occur during the delivery process, please note any damages to your home or personal property on the bill of lading. You are required to immediately contact the freight carrier directly, within 48-hours of delivery to open a “Damage Claim” with them. They will ask you to provide pictures of the damages, as well as estimates for repair and reimbursement for their review. Please feel free to contact our Customer Support dept. 877-957-5377 or e-mail us at customersupport@plessers.com if you require additional assistance and we’ll be happy to provide our support.
Dealing with Defective Merchandise All products offered by PLESSERS.COM include a full one year Manufacturer’s warranty. Please review your products Manual for use & care instructions as well as complete warranty details and contact information. The product manufacturer is solely responsible for all defective merchandise claims, and warranties all appliances for a minimum of 1 year (see product manual). If you receive a product that is functionally defective upon first use, please contact the phone number associated with the brand manufacturer. Most manufacturers websites can be found online, and provide contact information and easy appointment set up directly with their factory authorized technicians. Any requests for repairs or replacements must be addressed directly with the manufacturer. If you have any trouble obtaining their assistance with your product, contact our Customer Support Department at 877-957-5377 or e-mail us at customersupport@plessers.com. *Please Note: Manufacturer’s warranty is invalid on any residential product installed for commercial use or sold to another retailer for resale. All product warranties are valid within the continental United States only and are rendered null and void if the product is transferred outside of the continental United States (i.e.: Canada, Hawaii, Mexico etc.). Return Policy A minimum 30% restocking fee will be assessed to each product and the customer will be responsible for arranging the return shipping of all product(s) in a similar manner as was originally received. Items must be in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned. Seasonal items such as BBQ’s, Snow Blowers & room Air Conditioners; are non-returnable once assembled or installed. Please refer to the Manufacturer’s product warranty & our policy for “Defective Merchandise” for additional information. Any refunds authorized by the manufacturer will be in the form of store credit only. Open, installed, uncrated products & special order items, accessories, floor models and clearance merchandise are non-returnable/ non-refundable. If you need to return an item, please contact our Customer Support department at 877-957-5377 or email us at customersupport@plessers.com to obtain a RMA (Return Merchandise Authorization) number. It is the buyer’s responsibility to ship the item back to us within 14 days of the approved return. Once received & inspected you will be refunded minus the applicable 30% restocking fee. **Returns received without an RMA number will be refused. Territory Restrictions All deliveries are made within the continental U.S. only. PLESSERS.COM will not be responsible or assist with shipping or damage claims on any product(s) transferred by the consumer to another location that is other than the original delivery address or beyond our sales territory. Extended Warranty Service Plans If an Extended Warranty Plan was purchased with your product it will be registered with the service plan administrator automatically once your order has shipped. Please allow 4 weeks after shipment for the registration to be completed; during this time your receipt will serve as confirmation of the plan. You will receive all contract paperwork via email if provided or via mail. Please place your warranty contract along with your receipt in a safe place, so it will be readily accessible should you require future service. Please note that during the first year your appliance is fully covered by the manufacturer’s warranty. If you did not purchase an Extended Warranty Service Plan and would like to, please call our Sales department at (877) 957-LESS (5377) select option 2 for Sales. Mail-In Rebates The consumer is solely responsible for filling out all applicable rebate forms and submitting them as per the terms, conditions & deadlines listed on the rebate form. Keep copies of all submissions for your records. If issues arise regarding payment of rebates or the amount received, you will need to contact the rebate company listed on the form directly to resolve. Most rebates take 12-16 weeks for the rebate companies to process. To locate your rebates, please type your model number in the search field on our website, then scroll down and click on to the red Rebate Tab, then click and print the rebates that apply to your purchase. Rebates can also be found at the bottom of your emailed invoice for your convenience.
Website Errors Plesser’s makes every effort to ensure that the information on PLESSERS.COM is accurate, complete and current. Despite our best efforts, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's price, availability or description. Plesser’s makes no warranty or guarantee that the information on PLESSERS.COM is error-free, complete or current. We reserve the right to correct errors and/or update the content on Plessers.com at any time without notice. Plesser’s also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, even if the order has been confirmed and your credit card charged. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. If a product is marked "in stock" and is not available, you will be notified. Disclaimer Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company to abide by these terms. PLESSERS.COM reserves the right to cancel orders at any time. All orders are considered purchased in the state of New York. All disputes or lawsuits will abide by the State of New York’s legal system; we reserve the right to go to arbitration to handle all legal actions and to recover all expenses via counter claim. PLESSERS.COM reserves the right to refuse all returns. At PLESSERS.COM customers are our most important asset and any information obtained online is kept protected by a variety of security measures we have implemented. We will never sell, share, or distribute any of our client’s information to third parties not associated with our company, this does not include trusted third parties who assist us with our website, business or servicing you. Your information will be used to process all transactions related to your order; to occasionally send emails informing you of special offers, promotions, rebates and surveys. If you would prefer not hear from us, simply email us at marketing@plessers.com. Periodically we may include on our website, third party links for various products or services, these sites are subject to their own independent privacy policies. We will not assume any responsibility or liability for the content or actions of these linked sites.
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