Cancelling Your Order You have the right to cancel your order within 72 hours of order placement for a full refund. Orders cannot be cancelled via voicemail. All cancellation requests must be submitted in writing via email to customerservice@plessers.com. Requests made after 72 hours of order placement that have not yet shipped, will be reviewed. If you wish to cancel an order after the product(s) have shipped, but have not yet been delivered, you will be charged a restocking fee per item as well as all applicable shipping costs, including the return shipping charge.