My husband and I love the concept of the 2-drawer dishwasher and love how quiet the machine is. Ours is brand new and we were super excited to finally use it. For the most part, it cleans dishes well -- but it is not excellent. From time to time, there is still food crud left on plates and in/around glasses. We were surprised and disappointed to discover this. It happens in nearly every load we run. Also, loading the machine is a little tricky. It's definitely different from any other dishwasher I've used (which isn't many) and it seemed like it wouldn't be a big deal. However, it's odd and takes some getting used to. I can handle the unique loading system, but I'm bummed that it does wash the dishes better.