We live in Maryland and it takes a little leap of faith to order a major appliance from a retailer a few states away. But we've generally had good experiences. So when we Googled the LG refrigerator we wanted, and Plesser's had the best price (including delivery), we ordered through them. The entire experience was excellent. Communications were clear online, through e-mail and on the phone. The delivery took a little time but went flawlessly. And when I discovered I had made an ordering mistake, Plesser's had a process in place so I could arrange an exchange. And Dere helped me navigate the details efficiently. Actually, she and everyone I dealt with at Plesser's was friendly and professional. Great place.
4 weeks ago
Absolutely the best appliance store we have ever worked with! Not only did they beat Home Depot, Lowe’s, and Best Buy’s prices in Philadelphia, their customer service is wonderful. Ordered from Barry, and followed up on the order with Kat. She made sure the order came in on time, and their third party delivery service is excellent. They update you hourly. Free shipping!
a month ago
We have never shopped at Plesser's before and this was a very pleasant experience! Our salesperson was Mark Zupo and he made our shopping trip very easy! We went in to just look but wound up buying a whole appliance package at a very good price! If you are looking for appliances I would highly recommend them!!
2 months ago
Plesser's Customer service provided a great job when you received a brand new refrigerator with a scratch. They showed how much they cared about customer in prompt responses. They ordered a new front door from manufacturer and coordinated service guys for replacement within short period of time. Plesser's isn't the manufacturer. What we really need from a dealer is their service. They are excellent in my case and very helpful. I appreciated.
2 months ago
Jennifer in Customer Service was awesome. She took my call and stayed on the line with me an hour after her shift ended the day before a holiday. Not only did she take care of my issue, but she also reviewed my order and made sure I was aware that there were additional savings I was entitled to, and then emailed me the rebate forms so I didn't have to go searching for them. Will definitely shop with Plesser's again!