What a great place to do business with! I contacted them because they were the best deal on a hard to find 18" dishwasher to complete my appliances for a remodel. After I spoke with Gene, I cancelled my order with Home Depot and Gene saved me over $500 on the same appliances. What really sets them apart is how they handle things when things go wrong. Had a few small issues, One on me, one on the delivery service, so not Plesser's fault, but they helped me exchange the fridge that I had ordered incorrectly for the one I wanted, and were accommodating in compensating me for some cosmetic shipping damage that did not affect the function of one of the items. Dominique in Customer service was proactive in following up with me and made sure I felt appreciated as a customer. I appreciate family owned independents like Plesser's after a decade and a half of working in a corporate retail environment. They're good people. They also warehouse a good amount of their stock. Most Big box stores basically drop ship you the product from the manufacturer, so even if you order appliances from your local HD or Lowe's, they're just placing an order that's going to ship to you from some warehouse across the country regardless. so don't let the prospect of buying something from the East coast dissuade you. They will get it to you just as fast and way cheaper than a big box, and they treat you like a real person
a week ago
Always concerned making a large purchase from a business many miles away, but Plesser's is the best! Prices are great, but the customer service is just awesome! There was shipping damage to a dishwasher that I ordered and I signed for it before discovering it. Dominique made sure that the item was replaced as soon as possible and was in contact daily to make sure all went well. Dominique is just awesome!
a month ago
What a pleasure to shop here! Robert was familiar with a slightly unusual product that I was shopping for. His price was lower than any other I had been quoted. He had good input on a companion piece that I needed and to top it off he was helpful in finding a frost free freezer. I thought they only sold grills here. Boy was I wrong! It’s quite a place. Such a pleasure to not feel locked into the big box stores. Plessers would be my first stop next time.
a month ago
I was able to order four appliances I need for a new apartment at prices that are below what any of the big box or chain stores offer. The salesman was very knowlegeable and quick to get me answers. For a couple of the items I was above my credit limit, so I asked him to hold the order and call me back in a couple of days after I paid off my existing balance, which he did. The whole process ran very smoothly.