I recently made my second purchase from Plesser's, this time a Cafe french door double oven. This is a hard-to-get item, and all merchants including Plesser's quoted a long delivery lead time: up to 12 weeks. I was willing to wait, and Plesser's handled the order perfectly. They kept me up to date on the progress of the order, and never exaggerated or misrepresented anything. And their 12 week estimate was almost exactly correct! Add to this that Plesser's prices are excellent. And customer service is extremely responsive and follows up/follows through. Our oven was perfect except it was shipped (by Cafe) with only 3 glide-out shelves instead of 4. Nyra Guest of customer service contacted GE on my behalf, secured their commitment to provide the missing rack, and checked several times to ensure it happened. You couldn't ask for more! Customers should know that Plesser's uses a third-party delivery service, at least for locations distant from their stores. The company does a good job, but it can take them a week or more to schedule your delivery. But that's probably true with other merchants also. Highly recommend.
3 months ago
Just got home from Plesser's in Babylon and couldn't have had a better experience! Peter was awesome! He was so knowledgable and personable and had so much patience as we went back and forth trying to decide on the perfect appliances to fit our needs. Peter was honest and offered many combinations to match our budget. We had a great experience at Plesser's and highly recommend their services!
2 months ago
I think that I ended up calling after hours, but Jennifer O'Brien picked up quickly and helped me order the last refrigerator in stock. She explained the rebate and delivery process to me and recommended the appropriate fridge line to buy. She was very helpful!
a month ago
Review is on my very recent sales experience only. Delivery or warranty service can’t be opined on @ this time.
Jennifer was very helpful with my order, and pleasant too!
Please be advised: To those who want to get pricing or place an order, provide them with the complete model # of the appliance(s) you’re interested in. There are so many variations of so many appliances out there, it’s the only way to narrow it down to the one you’re inquiring on.
3 months ago
Had a great experience here. Friendly staff who understand your needs for an appliance package. Emily was able to piece it all together. She explained everything and compared the products we were looking at. Great job.