The good 1. It cleans and dries perfectly 2. It's a good price compared to other 18" dishwashers 3. It has an adjustable top rack with two levels. 4. Customer service was quick to respond when my unit was delivered damaged. They offered me a fair discount for keeping the unit. The bad. 1. The control board can be unresponsive at times. Turing it off and on a few times fixes it. 2. The soap dispenser door is hard to keep closed you have to push down to get it to stay. 3. Customer service for warranty claims can take awhile to be resolved. I'm still waiting to hear back. 4. The packaging of this does not keep the unit protected. Mine came damaged and I had read multiple reviews on Wayfair of one's having similar experiences. The ugly truth I wanted to fall in love with this dishwasher because it's a solid dish cleaner but it's ugly behavior has left me disappointed. It will hopefully last me a year or two till I can buy a better one.